Robert Sutton: The No Asshole Rule

I’ve been buying used books lately and because they are cheap I often buy books I wouldn’t shell out $20 for. If they stink, no big loss. Also helps when they are short. Enter The No Asshole Rule.

This book is focused on the business world, but the same rules apply in any area of life. This management guru takes a Buddhist approach, arguing that not only does treating people well produce better results (for a business), but is also just the right thing to do since it makes people happier and improves the lives of them and those around them.

I think the biggest misconception that this book dispels is that being an asshole is necessary to produce results. It will often benefit someone short-term in moving up the corporate ladder, but it produces negative results for the organization. Employees quit, spend more time protecting themselves then doing a good job (they don’t report mistakes that can help improve efficiency), become disengaged (steal more, do poor work), it becomes harder to hire people or a “premium” is required (i.e. you have to pay people more) and managers and human resources spend time resolving conflict or even lawsuits.

The supposed superstar, who is a raging jerk, when you tally up the costs of them being an asshole is actually incompetent. A single salesperson, who was good at sales, was shown to have cost his company $160,000/year through being an asshole. His success was also inflated since he stole easy sales from other employees.

The other example is a surgical team. The surgical team led by a tyrant has no reported errors. Was everything done perfectly? No, the errors just weren’t reported by underlings out of fear. The mistakes persisted. The surgical team lead by a non-asshole reported ten times as many surgical errors because no one feared the boss, allowing the team to fix the problems and becoming more efficient. The bottom line is that ruling through fear, on the whole, doesn’t work, especially in larger organizations.

The New Zealand All Blacks were the most talented rugby team in the early 2000s, but the results didn’t show it. They failed to win the rugby world cup repeatedly, despite having the best players. An assessment of the culture found that the players were talented, but were arrogant, self-absorbed and partied too much. A major culture change was instituted, culminating in the No Dickheads rule. The team requires an attitudinal change and they back this up with action. No matter how good you are they won’t select you if you have a poor attitude. I’m sure a few NFL coaches would have been happier with a no T.O. rule.

The result for the All Blacks has been unparalleled success, winning world cups and setting records for most wins. On the field they never bicker, argue with the ref and rarely have off field drama.  A star player recently got caught having sex in an airport, landing him on the bench for an extended period despite his talents.

The disturbing part of this book were studies showing that power causes most people to treat others beneath them poorly, the “kiss up, kick down” effect. This isn’t surprising to anyone that has worked in an office. I had a boss that was a disgusting sycophant with higher ups to the point where he literally would never disagree with them, even on a minor insignificant point. He’d agree to incorrect facts knowingly, which might have helped him, but caused great harm to the organization. Sadly he was promoted, but I recently heard he is now engaged in constant conflict. Not surprising.

The other point made in the book is that the jerks themselves inevitably suffer for their own arrogance. Michael Eisner of Disney was fired for being an asshole. Others accrue enemies who pounce when a moment of weakness is detected. Stephen Harper, the Canadian PM, governed like a dickhead. When he was weakened people didn’t hesitate to turn on him and he was trounced in the last election. In the extreme case of Steve Jobs he was so arrogant that he believed an all juice diet would defeat cancer. Many assholes think this trait gives them success, but that is usually just confirmation bias. They typically have the skills needed to succeed without acting that way. In the end they suffer for their behaviour.

My old rugby team had a few players that were self-declared assholes. They were rude to new players, insulted or ignored others and blamed everyone else. They managed to be key leaders, deciding things like who gets playing time. As a result of being dicks they had to spend a miserable season losing badly and playing a full 80 minutes every game. Other players had quit, new players didn’t join and nobody played hard.  Two don’t play anymore though they’d like to and one guy plays for another team where he has no status whatsoever. They tried to put together a team to play in a tournament, but found they didn’t have enough friends to field a decent side. Being an asshole may have been fun, but they didn’t benefit from it in the end.

Highly recommend for a short read, especially if you work in an office setting. Also, take the asshole test yourself to make sure you aren’t part of the problem: